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Returns, Credits, Disputes and Declines
Returns:
If merchandise is returned to a vendor the cardholder should request a credit memo. The original invoice should
reflect the “charge”, and the credit memo will reflect the “refund”. Both transactions will appear on the
monthly credit card statement; therefore the cardholder must have receipts for both the charge and the credit.
Credits:
Vendors will issue all credits to the individual credit card account for any item they have agreed to accept for
return. This credit may appear on a subsequent billing statement. Under no circumstances should a cardholder
accept cash or store credit in lieu of a credit to the credit card account.
Disputes:
The cardholder is responsible for contacting the vendor to resolve any disputed charges or billing errors. If the
matter is not resolved with the vendor, the cardholder should contact their Department Coordinator for
assistance. If further assistance is required, they should contact the Credit Card Program Administrator in the
NNRHA Finance Department.
Declines:
Should the NNRHA credit card be erroneously declined by a vendor, the cardholder should immediately contact
the Credit Card Program Administrator for assistance. If the purchase is being made outside of normal NNRHA
business hours, the employee must find an alternate method or terminate the purchase and contact the Credit
Card Program Administrator in the NNRHA Finance Department during normal business hours.
NNRHA – Credit Card Policy (07/02/2026) 19Jump to an indexed page (141 of 141)