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Appendix D
Questions and Answers
1. Who should I contact to resolve an error or dispute concerning my account?
You should first contact the supplier. Most exceptions or issues can be resolved between the
cardmember and supplier. Document all contacts with the supplier. If there is no resolution within 2
weeks, contact Credit Card Holder Customer Service at 1-800-528-2122. Seek assistance from your
Department Coordinator if necessary. Document disputes in writing and send a copy to the Program
Administrator. If there is no resolution within 4 weeks, contact the Program Administrator.
2. Can a co-worker use my NNRHA issued credit card?
Yes. Employees are permitted to use the card with permission from their respective Department Head.
Your card should not be used at any time during your absence.
3. Can I enroll the NNRHA issued Credit Card in the Membership Miles Program?
No. You may not take advantage of any hotel or airline reward programs.
4. What do I do with my monthly Cardmember Statement?
Upon receipt, use your statement to verify and reconcile your charges. You must turn in your
Cardmember Statement with your original supporting receipts to your Department Coordinator.
5. Who reconciles the monthly Cardmember Statement?
The cardmember is responsible for reconciling his/her own statement each month. The package along
with supporting receipts and documentation is forwarded to your Department Coordinator upon
completion.
6. What records should I retain concerning my charges?
Keep packing slips, credit slips, registration forms, invoices, receipts, etc., that are associated with your
purchases or travel. These items will be used to validate your monthly statement.
7. What if a purchase is denied?
Your purchase may have exceeded the spending limit on your card. Contact the Program Administrator
to review charges and limits.
8. What if I need to change my per month or transaction limit?
The maximum limit is $1,000 per transaction for purchases of goods and services and $2,000 per
transaction for travel-related purchases unless prior authorization is received from the Executive
Director. Speak to your Department Coordinator and have him/her complete a Spending Limit
Adjustment Request Form to change a monthly limit, secure the approval and signature of the Executive
Director, and forward the form to the Program Administrator.
9. What do I do if my card is lost or stolen?
Call 1-800-528-2122 - Immediately (Follow directions on page 20)
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