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2. Acting as a liaison with Card Issuer for contractual terms, card holder set-up, administration and
program oversight
3. Reviewing departmental approved applications for completeness of required information.
4. Submitting completed application to Card Issuer and receiving the issued credit card
from the Card Issuer.
5. Securing the credit cards received from the Card Issuer until they are distributed to the
approved Cardholder.
6. Training new Cardholders before releasing the credit card to them.
7. Having the Cardholder sign the Cardholder Agreement, signifying agreement with the
terms of the Credit Card Program before releasing the credit card to them.
8. Assisting Cardholders and Department Coordinators with disputed charges and any
other discrepancies.
9. Assisting the Cardholder with erroneous declines.
10. Verifying credit card applications setting delegated procurement/travel limits, transaction
amount authorizations, allowed products and merchant restrictions prior to issuance of
the card.
11. Maintaining a current and comprehensive list of all employees who have been issued
credit cards and their credit card limits.
12. Processing changes or modifications to establish restrictions on cards already issued as
requested by the Executive Director or designee.
13. Identifying purchase patterns that can be used to negotiate price concessions with
vendors.
14. Ensuring that lost or stolen cards have been blocked by Card Issuer.
15. Conducting on-site random audits of department’s credit card usage.
16. Serving as a Cardholder resource and responding to questions.
17. Receiving, reviewing and paying Card Issuer’s monthly bill.
18. Monitoring procurement transactions and reviewing usage of credit cards for
appropriateness.
19. Maintaining documentation concerning the Credit Card Program, which includes but is
not limited to: applications, Cardholder Agreements and billing statements.
20. Ensure that if a credit card is ordered and not received in seven (7) business days, it is
cancelled for security reasons; and request a new one to protect against possible mail
theft.
21. Ensure that the Backup Credit Card Program Administrator is properly trained and
NNRHA – Credit Card Policy (07/02/2026)
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