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Exhibit 96. Community Insights on (Adults 18+) Access to Care
Notes: Top three access to care issues shaded in blue for professional stakeholders and community
stakeholders.
Access to care issues presented as a percentage (%).
Unable to Get Time off from Work 25.5 18.9
Transportation 36.4 11.8
Total Number of Responses 302 456
The results from barriers to children and teens (0-17 y/o) accessing care were the same as those for adults: availability of
services / wait list for services and costs of care (see Exhibit 97). Additionally, professionals and community members
both cited health insurance as a major barrier for children and teens accessing care.
Exhibit 97. Community Insights on (Children and Teens 0-17 y/o) Access to Care
Notes: Top three access to care issues shaded in blue for professional stakeholders and community
stakeholders.
Access to care issues presented as a percentage (%).
Percentage Identifying Professional Community
as a Concern Stakeholder Survey Stakeholder Survey
Topic (%) (%)
Availability of Services / Wait List for Services 57.6 26.8
Childcare 19.5 15.1
Challenges Accessing Healthcare Services 25.2 12.9
Costs of Care 36.4 25.9
COVID-19 Limitations on In-Person Appointments 13.6 11.4
Don’t Have the Technology to Utilize Telehealth Options 8.9 5.0
Health Insurance 26.2 17.3
Language Barrier 4.6 2.4
Location of Services 14.2 6.1
Unable to Get Time off from Work 8.3 5.7
Transportation 25.2 7.5
Total Number of Responses 302 456
Quality of Care: Discrimination and the role of social attitudes affect the quality of care we receive. We asked
professionals and community residents to identify the top three barriers which have played a role in the treatment they
received when seeking health services, though due to the subjective nature of the question, these estimates may not be
generalizable to the target population. Type of insurance was commonly cited by both professionals and community
members as the greatest barrier to accessing quality care. Professionals placed greater value on language and the level
of education as barriers to quality care, while community members cited age and physical disabilities to be of greatest
concern for adults. See Exhibit 98 for a list of these barriers.
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