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The results from barriers to children and teens (0-17 y/o) accessing care were the same as those for adults: availability of
services / wait list for services and costs of care (see Exhibit 80). Similarly, professionals cited transportation as another
barrier, while community members viewed health insurance as a major barrier to accessing care.
Exhibit 80. Community Insights on (Children and Teens 0-17 y/o) Access to Care
Notes: Top three access to care issues shaded in blue for professional stakeholders and community
stakeholders.
Access to care issues presented as a percentage (%).
Percentage Identifying Professional Community
as a Concern Stakeholder Survey Stakeholder Survey
Topic (%) (%)
Availability of Services / Wait List for Services 66.9 30.3
Childcare 15.9 18.2
Challenges Accessing Healthcare Services 26.6 12.6
Costs of Care 34.3 35.9
COVID-19 Limitations on In-Person Appointments 14.2 16.7
Don’t Have the Technology to Utilize Telehealth Options 8.9 3.0
Health Insurance 24.3 23.2
Language Barrier 4.7 0.5
Location of Services 15.4 12.1
Unable to Get Time off from Work 5.3 9.6
Transportation 31.4 7.1
Total Number of Responses 169 198
Quality of Care: Discrimination and the role of social attitudes affect the quality of care we receive. We asked
professionals and community residents to identify the top three barriers which have played a role in the treatment they
received when seeking health services, though due to the subjective nature of the question, these estimates may not be
generalizable to the target population. Type of insurance was commonly cited by both professionals and community
members as the greatest barrier to accessing quality care. Professionals placed greater value on intellectual disabilities
and language as barriers to quality care, while community members cited age and physical disabilities to be of greatest
concern for adults. See Exhibit 81 for a list of these barriers.
Exhibit 81. Community Insights on (Adults 18+) Barriers to Quality of Care
Notes: Top three barriers to quality of care shaded in blue for professional stakeholders and community
stakeholders.
Barriers to quality of care presented as a percentage (%).
Percentage Identifying Professional Community
as a Concern Stakeholder Survey Stakeholder Survey
Topic (%) (%)
Age 33.1 39.8
Race 36.4 9.7
Ethnicity 28.5 5.3
Immigration Status 34.4 11.5
Language 43.7 6.2
Sex 6.6 5.3
Gender 11.3 9.7
Level of Education 43.0 13.3
Intellectual Disabilities 44.4 12.4
Physical Disabilities 35.8 30.9
Religious Beliefs 7.9 7.9
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