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Norfolk participant: “Well, um, my...see, I been with my doctor...I been with my doctor for a long time, and
we get along just great.”
Norfolk participant: “I feel real good because I have a magnificent set of doctors. I mean, it's hard to find
doctors that you...that listen to you. I've had so many problems with getting doctors, and I tell them
something, and they're like, who's the doctor, and who'd the patient? I have doctors that listen to me,
'cause who knows me better than me, you know?”
Norfolk participant: “They set me up with the apps. I did bloodwork on Friday morning at 8:00, by the time
I got back home, I got the results at 10:00 am.”
Norfolk participant: “Well, the doctor call me. If I take lab, when they send him the results, they'll call...he'll
make sure he call me clockwork, and let me know what the results are about the, you know, about my
tests. And then he'll, when I go in there, he'll explain everything to me.”
Some participants shared negative experiences regarding healthcare provider communication, particularly when
transitioning to a new doctor.
Suffolk participant: “Having one doctor retire and being transferred to another doctor, it's like, I'm getting
to, getting him to know me all over again. You know? I know my previous doctor was very good at
documenting everything, but this doctor here, it seems like every request for a med, or every request for a
visit is suspect or it, is it really necessary? You know? Or does it require an inpatient visit with me or going
to the emergency room? These are the things I have to decide before calling so that I don't take his time
up. I don't know, but I'm getting to know this guy. And I'm trying to build up a relationship with this man as
my new doctor so that he know that, Hey, I'm not one of these people that dislike a lot of medications. I'm
not at all a person that says, "Hey, I quit smoking and I'm still smoking." I'm pretty honest and
straightforward. You know, I liked the relationship I had with my other doctors, and now I see I gotta do
the same thing with this guy. And, he's proven to be a little tough. That's all.”
Topic 3: Access to food
Participants reported a range of experiences in this area due to COVID-19. Those with benefits and transportation
reported stable access to food, while others have had to adapt.
Theme: Benefits are associated with increased food security
One participant shared how their public housing community had been fortunate due to food deliveries from
charities.
Norfolk participant: “Well, right now we are kind of lucky in our building because we have a lot of people,
coming over, bringing us vegetables and fruits and stuff. So right now, we don't have to worry about going
out, buying anything 'cuz people has been very generous to us as far as bringing us stuff.”
Theme: Access to healthy food is limited by travel and mobility
Other participants discussed how they have difficulty accessing food due to distance and travel. Empty store
shelves were also mentioned.
Suffolk participant: “Well, I really don't have access. Um, normally what I do is I'll get groceries once a
month and I freeze them. They're not fresh. When I had a motorized wheelchair and normally if it was
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