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Exhibit 62. Community Insights on (Adults 18+) Access to Care
Notes: Top three access to care issues shaded in blue for professional stakeholders and community
stakeholders.
Access to care issues presented as a percentage (%).
Total Number of Responses 381 1658
Availability of services / wait list for services and costs of care were ranked as significant concerns for both children and
adults by professionals and community members. However, professionals viewed transportation to be a top concern,
while community members viewed health insurance as a greater concern for children and teens (0-17 y/o) accessing care.
See Exhibit 63 for the full list of concerns for children and teens (0-17 yo/s) accessing care.
Exhibit 63. Community Insights on (Children and Teens 0-17 y/o) Access to Care
Notes: Top three access to care issues shaded in blue for professional stakeholders and community
stakeholders.
Access to care issues presented as a percentage (%).
Percentage Identifying Professional Community
as a Concern Stakeholder Survey Stakeholder Survey
Topic (%) (%)
Availability of Services / Wait List for Services 55.9 28.3
Childcare 20.2 18.3
Challenges Accessing Healthcare Services 25.5 11.7
Costs of Care 37.0 33.6
COVID-19 Limitations on In-Person Appointments 14.4 16.8
Don’t Have the Technology to Utilize Telehealth Options 9.9 7.1
Health Insurance 26.2 20.9
Language Barrier 4.9 2.8
Location of Services 14.4 7.7
Unable to Get Time off from Work 7.3 7.5
Transportation 30.4 10.1
Total Number of Responses 381 1658
Quality of Care: Discrimination and the role of social attitudes affect the quality of care we receive. We asked
professionals and community residents to identify the top three barriers which have played a role in the treatment they
received when seeking health services, though due to the subjective nature of the question, these estimates may not be
generalizable to the target population. Type of insurance was commonly cited by both professionals and community
members as the greatest barrier to accessing quality care. Professionals placed greater value on the level of education
and intellectual disabilities as barriers to quality care, while community members cited age and physical disabilities to be
of greatest concern for adults, which is identical to the results from the overall report. See Exhibit 64 for a list of these
barriers.
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