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The results from barriers to children and teens (0-17 y/o) accessing care were the same as those for adults: availability of
services / wait list for services and costs of care (see Exhibit 46). Similarly, professionals cited transportation as another
barrier, while community members viewed health insurance as a major barrier to accessing care.
Exhibit 46. Community Insights on (Children and Teens 0-17 y/o) Access to Care
Notes: Top three access to care issues shaded in blue for professional stakeholders and community
stakeholders.
Access to care issues presented as a percentage (%).
Percentage Identifying Professional Community
as a Concern Stakeholder Survey Stakeholder Survey
Topic (%) (%)
Availability of Services / Wait List for Services 59.8 25.7
Childcare 18.4 13.9
Challenges Accessing Healthcare Services 24.6 9.9
Costs of Care 35.2 25.9
COVID-19 Limitations on In-Person Appointments 12.7 10.7
Don’t Have the Technology to Utilize Telehealth Options 9.8 3.7
Health Insurance 25.4 17.5
Language Barrier 6.1 1.7
Location of Services 14.3 7.4
Unable to Get Time off from Work 9.4 4.8
Transportation 25.8 6.4
Total Number of Responses 244 2009
Quality of Care: Discrimination and the role of social attitudes affect the quality of care we receive. We asked
professionals and community residents to identify the top three barriers which have played a role in the treatment they
received when seeking health services, though due to the subjective nature of the question, these estimates may not be
generalizable to the target population. Type of insurance was commonly cited by both professional and community
stakeholders as the greatest barrier to accessing quality care. Professionals placed greater value on the level of education
as well as language and intellectual disabilities (the latter two received the same number of responses) as barriers to
quality care, while community members cited age and physical disabilities to be of greatest concern for adults. The results
from the community members are the same as those from the general report. See Exhibit 47 for a list of these barriers.
Exhibit 47. Community Insights on (Adults 18+) Barriers to Quality of Care
Notes: Top three barriers to quality of care shaded in blue for community stakeholders. As professional
stakeholders placed equal importance on language and intellectual disabilities, four barriers have been
shaded in blue from the professional survey.
Barriers to quality of care presented as a percentage (%).
Percentage Identifying Professional Community
as a Concern Stakeholder Survey Stakeholder Survey
Topic (%) (%)
Age 27.5 43.7
Race 31.7 12.7
Ethnicity 24.3 9.7
Immigration Status 34.4 9.1
Language 39.4 8.7
Sex 6.4 7.1
Gender 10.6 9.4
Level of Education 44.5 12.3
Intellectual Disabilities 39.4 15.2
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