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saw the same issues as important among adults (18+). The data shows (see Exhibit 10) that availability of services / wait
list for services, costs, and health insurance were the most significant barriers for adults (18+) accessing care.
Exhibit 10. Community Insights on (Adults 18+) Access to Care
Notes: Top three access to care issues shaded in blue for professional stakeholders and community
stakeholders.
Access to care issues presented as a percentage (%).
Percentage Identifying Professional Community
as a Concern Stakeholder Survey Stakeholder Survey
Topic (%) (%)
Availability of Services / Wait List for Services 57.6 59.1
Childcare 23.2 13.5
Challenges Accessing Healthcare Services 29.2 27.6
Costs of Care 51.4 56.3
COVID-19 Limitations on In-Person Appointments 12.9 30.5
Don’t Have the Technology to Utilize Telehealth Options 17.1 11.8
Health Insurance 37.4 36.5
Language Barrier 9.5 4.1
Location of Services 10.2 16.2
Unable to Get Time off from Work 25.9 21.4
Transportation 35.3 14.0
Total Number of Respondents 609 6620
Professionals and community members cited the same barriers to accessing care for children and teens (0-17 y/o) as for
adults (18+): availability of services / wait list for services, costs of care, and health insurance. See Exhibit 11 for the full
list of barriers.
Exhibit 11. Community Insights on (Children and Teens 0-17 y/o) Access to Care
Notes: Top three access to care issues shaded in blue for professional stakeholders and community
stakeholders.
Access to care issues presented as a percentage (%).
Percentage Identifying Professional Community
as a Concern Stakeholder Survey Stakeholder Survey
Topic (%) (%)
Availability of Services / Wait List for Services 54.8 28.1
Childcare 20.9 15.5
Challenges Accessing Healthcare Services 24.8 11.9
Costs of Care 38.6 30.5
COVID-19 Limitations on In-Person Appointments 13.9 13.9
Don’t Have the Technology to Utilize Telehealth Options 10.2 5.5
Health Insurance 27.8 19.9
Language Barrier 5.1 2.1
Location of Services 13.5 8.1
Unable to Get Time off from Work 6.9 6.1
Transportation 27.4 8.2
Total Number of Respondents 609 6620
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