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Hi. Policy
This policy applies to all NNRHA personnel and departments, to also include those
who may access or manage sensitive resident information and use Al tools in the
course of their work. It includes, but is not limited to: full-time and part-time staff,
independent contractors, temp agency employees, interns, volunteers, and board
members (when acting in an operational capacity).
A. Ethical Principles
Al technologies deployed by NNRHA shall adhere to these core ethical
guidelines:
1. Fairness: AI systems shall not perpetuate or exacerbate discrimination
or bias. Efforts shall be made to ensure equitable access and treatment of
all citizens.
2. Transparency: The purpose, scope, and function of Al systems that are
in use shall be clearly communicated to the public. Citizens shall be
advised when they are interacting with Al.
3. Accountability: Al systems shall be subject to human oversight, and
staff shall be accountable for the outcomes of Al-based decisions.
4. Privacy: Al systems, and use of AI systems by staff, must adhere to
federal, state, and local privacy laws, to include protecting the personal
data of citizens from unauthorized access or misuse.
5. Security: Al systems shall be developed and maintained with strong
security protocols and data minimization to prevent cyber-attacks,
misuse, or unauthorized access.
B. Permitted Use
NNRHA personnel may use Al tools to support their work, provided they
adhere to all the following requirements:
1. Al tools may be used for drafting general content, brainstorming ideas,
summarizing policies, daily administrative tasks or enhancing
productivity.
2. All Al-generated content must be reviewed by a staff member before it
is used in official communications.
3. Use of Al tools must align with HUD guidance and the NNRHA’s
cybersecurity standards.
4. Customer Engagement: AI may improve communication with
residents through automated systems such as chatbots, customer service
platforms, or public feedback collection.
C. Prohibited Use
NNRHA personnel may not:Jump to an indexed page (51 of 51)