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DocuSign Envelope ID: D03C8C27-BC48-44C8-851D-368459E6CCB2
in order to monitor performance and provide any necessary maintenance solely as a measure of
quality control. Agency can opt out of Flock’s access to Footage after the initial installation
which would waive Flock’s responsibility to ensure such action was successful. Agency
understands and agrees that the Flock Services will not function without the Hardware. Labor
may be provided by Flock or a third party.
2.7.4 Security Interest. The Hardware shall remain the personal property of Flock and will be
removed upon the termination or expiration of this Agreement. Agency agrees to not to take
any action that would prevent or endanger Flock’s ability to retain title of the Hardware by
Flock.. Should Agency default in any payment for the Flock Services or any part thereof or
offer to sell or auction the Hardware, then Agency authorizes and empowers Flock to remove
the Hardware or any part thereof. Such removal, if made by Flock, shall not be deemed a
waiver of Flock’s rights to any damages Flock may sustain as a result of Agency’s default and
Flock shall have the right to enforce any other legal remedy or right.
2.8 Hazardous Conditions. Unless otherwise stated in the Agreement, Flock’s price for its
services under this Agreement does not contemplate work in any areas that contain hazardous
materials, or other hazardous conditions, including, without limit, asbestos, lead, toxic or
flammable substances. In the event any such hazardous materials are discovered in the
designated locations in which Flock is to perform services under this Agreement, Flock shall
have the right to cease work immediately in the area affected until such materials are removed
or rendered harmless. Any additional expenses incurred by Flock as a result of the discovery or
presence of hazardous material or hazardous conditions shall be the responsibility of Agency
and shall be paid promptly upon billing.
2.9 Support Services. Subject to the payment of fees, Flock shall monitor the performance
and functionality of Flock Services and may, from time to time, advise Agency on changes to
the Flock Services, Installation Services, or the Designated Locations which may improve the
performance or functionality of the Services or may improve the quality of the Footage. The
work, its timing, and the fees payable relating to such work shall be agreed by the Parties prior
to any alterations to or changes of the Services or the Designated Locations (“Monitoring
Services”). Subject to the terms hereof, Flock will provide Agency with reasonable technical
and on-site support and maintenance services (“On-Site Services”) in-person or by email at
hello@flocksafety.com. Flock will use commercially reasonable efforts to respond to requests
for support. If Agency chooses to self-install Hardware or install Hardware on a mobile
location, Flock shall make reasonable commercial efforts to provide On-Site Services, if
permissible. Agency shall not be entitled to reimbursement, tolling, or credit for any lapse in
Services associated with the Unit malfunction due to installation on mobile locations (i.e.
trailers). Agency shall be subject to Reinstall Fees for re-positioning Units on mobile locations,
or subsequent installation on Flock or other stationary poles.
2.10 Special Terms. From time to time, Flock may offer certain “Special Terms” related to
guarantees, service and support which are indicated in the proposal and on the order form and
will become part of this Agreement. To the extent that any terms of this agreement are
inconsistent or conflict with the Special Terms, the Special Terms shall control.
2.11 Changes to Platform. Flock Safety may, in its sole discretion, make any changes to any
system or platform that it deems necessary or useful to (i) maintain or enhance (a) the quality
or delivery of Flock Safety’s products or services to its customers, (b) the competitive strength
of, or market for, Flock Safety’s products or services, (c) such platform or system’s cost
efficiency or performance, or (ii) to comply with applicable law, provided such changes do not
interfere with or materially change the services being provided to Agency pursuant to this
agreement.
3. AGENCY RESTRICTIONS AND RESPONSIBILITIESJump to an indexed page (26 of 26)