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ADMINISTRATIVE SERVICES
Pinecroft Elevator Services
The Newport News Redevelopment and Housing Authority (NNRHA) has identified a critical need to
address ongoing elevator reliability issues at the Pinecroft senior housing property. Frequent
malfunctions and increasing maintenance concerns involving both the passenger and freight
elevators have negatively affected resident accessibility and quality of life. To address these
challenges, NNRHA has engaged multiple qualified vendors to conduct site visits and submit
detailed modernization proposals, including cost estimates. These proposals are currently under
review to help determine the most effective and sustainable solution. A final decision regarding the
passenger elevator is expected in the coming weeks. Once the passenger elevator project is
resolved, NNRHA plans to evaluate the modernization of the freight elevator as part of its long-term
capital improvement strategy.
Marshall Courts Camera Project
The Newport News Redevelopment and Housing Authority completed the installation of security
cameras at Marshall Courts, which will in turn enhance the safety and well-being of residents, staff,
and visitors. This initiative will assist in security measures, limit unauthorized activity and improve
the monitoring of common areas.
Pinecroft Mechanical Room Upgrades
The NNRHA is undertaking upgrades to the mechanical room at the Pinecroft property to improve
the reliability, organization, and overall performance of its technology
infrastructure. This partially involves running cables from the roof down to the first floor. Over time,
existing cabling has become disorganized and outdated, making troubleshooting and maintenance
more time-consuming and increasing the risk of service disruptions. By rewiring network lines and
implementing a standardized color-coding system, NNRHA will enhance system efficiency, reduce
downtime, and allow for quicker identification of connections during maintenance or repairs. This
project supports a more resilient and scalable IT environment, ensuring that critical systems serving
residents and staff operate more effectively. This project is approximately 75% completed.
Wilbern Phone Lines
On May 22, 2026, Cox Communications updated the Business Voice Manager equipment at the
Wilbern building as a complimentary service. This equipment was at the end-of-life and was at risk
of service interruption and performance degradation. These upgrades were being completed in
order improve overall phone system reliability, enhance call quality, increase network stability, and
support more efficient communication services throughout the building.
Human Resources Information System
NNRHA is transitioning its Human Resources Information System (HRIS) from VISTA
to NeoGov effective October 1, 2026, in order to improve operational efficiency, enhance employee
self-service capabilities, and streamline human resources processes. The NeoGov platform offers
modernized tools for recruitment, onboarding, personnel management, performance tracking, and
reporting, providing a more integrated and user-friendly experience for both employees and
management. This transition will also improve data accessibility, system security, and compliance
with recordkeeping requirements while reducing administrative burdens. Implementation
activities are being scheduled to include data migration, system configuration, and staff
training. These activities will ensure a smooth conversion with minimal disruption to daily
operations.
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