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CONSTITUENT SERVICE
REPRESENTATIVES
City Council’s annual operating budget includes funding for part-time Council Constituent Service Representatives
(CSRs). In their capacity as part-time employees, CSRs serve as liaisons between members of City Council and the
community for the purpose of responding to constituent inquiries; helping maintain the calendars of individual
City Council members; representing members of the City Council at special events in times of a Council member’s
absence; and working directly with members of City Council on projects of concern, among other job duties.
Administrative Matters
1. Council members may hire more than one part-time CSR, provided that the total hours between an
individual Council member’s CSRs do not exceed 29 hours per week.
2. No member of the immediate family of any member of City Council shall be eligible for appointment as CSR.
3. CSRs shall receive as compensation such salary as the City Council may from time to time establish in
adopting the City’s annual budget. The salary for all representatives shall be uniform.
4. Hours of work will be established between each CSR and his or her member of City Council, provided the hours
do not exceed the average of 29 hours per week. CSRs will submit a weekly timesheet to the City Clerk’s
Office designee who is responsible for approving the timesheet in accordance with City payroll deadlines.
5. All expenditures by CSRs will be paid or reimbursed on an actual expense basis. No cash advances for
anticipated expenditures will be made except as it relates to approved travel per diems per the City’s travel
policy. All documents requesting payment will require the signature of the CSR and one of the following:
City Clerk, Chief Deputy City Clerk, Special Assistant to the Mayor, or designee. All documents must be
in accordance with the City’s procurement procedures and limitations outlined in Part Four – Budget; City
Council Expenditures.
6. CSRs must review and acknowledge receipt of the City Attorney’s guidelines on CSR activity.
7. CSRs shall follow all City policies and procedures, including but not limited to, Personnel Administrative
Manual Sections 1401, 1403, 1405, 1410 and 1412.
8. Travel in the Commonwealth of Virginia only will be authorized for CSRs for attendance at meetings,
conferences, and seminars and for other assigned work directly related to their Council responsibilities.
Travel outside of Virginia will be undertaken only in accordance with an affirmative vote of City Council in
a public session.
a. All such official travel by CSRs will be subject to the provisions of the City’s Section 1405 Travel &
Meeting Expense Policy
b. Only mileage which is incurred as a result of travel on City business is to be shown on the travel record;
mileage for transportation to and from the CSR’s home to City Hall/City Center is not reimbursable
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