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Newport News Police Department
ADMINISTRATIVE MANUAL
ADM-270 – ADMINISTRATIVE/INTERNAL INVESTIGATIONS
Amends/Supersedes: ADM-270 (03/17/2025) Date of Issue: 11/17/2025
I. GENERAL
The Newport News Police Department investigates allegations of misconduct on the part of its employees
and complaints against the agency. Employees shall cooperate during investigations. These investigations
are conducted within the framework established herein. [26.1.8]
II. PURPOSE
The primary function of personnel complaint investigations is to determine the validity of the complaint,
examine the facts of the complaint and apply necessary corrective actions.
III. DEFINITIONS
A. Administrative Investigation: An investigation of a Newport News Police Department employee
conducted as a response to a complaint (i.e., citizen, performance or conduct) or per policy.
Administrative investigations, as referenced here, are the same as internal investigations.
B. Assistant Chief of Police: Unless otherwise noted, for purposes of this policy, the Assistant Chief of Police
shall refer to the Assistant Chief or designee in the investigated employee's chain of command structure
at the time of the alleged offense.
C. Conduct: Issues relating to the behavior exhibited by the employee, as outlined in the City Personnel
Administrative Manual (PAM) 1000 policy. (See also: ADM-260 Receipt of Complaints.)
D. Axon Standards: A professional standards and internal affairs tool to document misconduct, policy
compliance and disciplinary action. This program is accessible via Evidence.com.
E. Major Conduct Issues: Any issue that, if substantiated, would be subject to the procedures listed in the
PAM-1000 Standards of Conduct as a Group offense that may involve points, a suspension without pay,
demotion or termination. The Chief of Police and executive command staff may designate a conduct issue
as major based on individual circumstances
F. Minor Conduct Issues: Any issue that, if substantiated, would be subject to counseling (either verbal or
written) or training.,.
G. Performance Issues: Issues relating to the employee’s ability to carry out the duties and responsibilities
of their position and the employee’s application of knowledge, skills and abilities for the position.
Performance issues are considered major or minor in nature, using the same evaluation criteria as
conduct issues.
IV. POLICY
A. While PAM-1000 Standards of Conduct and ADM-210 Standards of Conduct/Disciplinary Action are
primarily referred to when evaluating conduct, any policy issued by the city or the department may
expand on the general topics in that policy with more specific conduct requirements.
B. Major Conduct and Performance Issues [26.3.1(b)]
The Internal Affairs Division (IAD) will conduct all administrative investigations involving major conduct
and/or performance issues and inquiries as directed by the Chief of Police or designee.
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