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2) Advise the caller that a police officer will be dispatched according to call management
policy.
6. The same procedures are outlined in Section III. A.3.a applies if a citizen calls the Records Section
or one of the Precincts directly. [81.2.3(b,c,d,e)]
NOTE: Reports of missing person(s) and runaways will NOT be processed as telephone reports.
(See OPS 440 Runaways & Missing Persons and OPS 441 Missing Persons Age 21 & Older)
Runaway investigations MUST be initiated within two hours of a received report. If a caller
making a report of either type is located in another jurisdiction or state, the person taking
the call shall obtain the complainant鈥檚 name, call-back number, and the last known location
of the missing individual (if available). The call taker shall immediately notify an on-duty
supervisor, from the corresponding precinct, per OPS 440 or 441. (If the information on the
missing individual鈥檚 general whereabouts is unknown, then the precinct supervisor is
notified at the call taker鈥檚 discretion.)
B. Category Priority Three complaints are handled by personnel if the presence of an officer is not needed
or requested. [41.2.1]
1. Priority One: Calls that indicate imminent life or community-threatening circumstances will be
classified as emergencies and receive immediate attention from two or more units.
2. Priority Two: Calls where circumstances indicate a reasonable potential for escalation to a more
serious or violent level will be handled by two units, if available. Typically these calls will include
disturbances, suspicious vehicles or persons, open doors or windows, domestics, unknown trouble,
or any call involving a possible threat to the safety of the officers responding. [81.2.4(e)]
3. Priority Three & Four: Non-emergency calls that concern minor breaches of public order,
administrative service tasks, or public assistance that a single unit will handle.
4. Calls, not police business, will be referred to the proper outside department or agency.
IV. PROCEDURE - ONLINE REPORTING
A. Process [82.2.5]
1. When a member of the public is referred to the online reporting system, the referring personnel
will ensure that:
a. The citizen has Internet access;
b. The citizen understands the online reporting process and the requirements to file the report
successfully. The following points will be relayed to the citizen:
1) There is no cost associated with using the online reporting system;
2) Each online report is reviewed by police personnel for further investigative potential;
3) The reporting citizen must provide the same identifying information (i.e., name, address,
telephone number, date of birth) provided when filing a report with an officer.
Additionally, they must provide a valid email address.
4) The correct Department web address for the online reporting program;
5) The report will be submitted online, and the citizen may print a copy for their records from
the site.
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