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d. Reporting problems that need police attention later (e.g., speeding complaints during specified
periods).
2. Any questions regarding qualifying calls should be addressed to an on-duty supervisor.
3. This does not prevent divisions from continuing to handle all non-criminal calls at their levels.
4. A call for service (as indicated in “Appendix - A”) may be handled by a records technician as a
telephone report if it is determined:
a. The suspect has left the scene;
b. Physical evidence does not appear to be present. If physical evidence is present, an officer will
be sent to the complainant to process the scene when available. (See OPS-490 Incident Report
Management System)
NOTE: Records technicians taking the call will complete the report, and an officer will be
dispatched to process the scene following Section III.A.3.(c).
5. When screening an incoming call (as set out in section II.D. above), if the Communications
Division determines it can be handled by a telephone report, the complainant will be advised that
the incident he wishes to report is typically handled by telephone and does not require a responding
officer.
a. If the complainant accepts telephone handling of the report, the call will be transferred to the
Records Unit or Precinct administrative staff, who will gather the necessary information to
process the call and make written reports or give appropriate information/advice.
1) Complete information will be gathered by the records technician taking the call concerning
the offense committed (i.e., date, time, location, and complainant’s personal information).
2) A description of any suspects or suspect vehicles will be obtained.
3) The records technician taking the call will ascertain if the complainant will prosecute in a
criminal court of law and note this information on the incident report.
4) If suspect information is available, and the report is made within 15 minutes of the offense
occurring, the Records Section or Precinct Administrative Assistants taking the call will
notify the Communications Division of the information to dispatch a BOL to all units. The
call taker may place the caller on hold, relay the BOL information to the Communications
Division, then resume the report. Under no circumstances will the call taker transfer the
complainant to the Communications Division for BOL information and request that they
be transferred back to file the report or advise the complainant to call the Communications
Division to request the BOL be initiated.
b. If the complainant refuses telephone handling of the report, the records technician will contact
a police supervisor in the precinct where the offense occurred and advise them of the situation.
The police supervisor can decide if an officer will be dispatched to the location to make the
report. If the supervisor advises that no officer should be dispatched, the complainant will be
advised of the option to make the complaint in person at the appropriate location.
c. With the possibility that physical evidence is present, or other facts indicating a field unit
should respond come to light while the records technician is taking the report, the report
preparer will:
1) Complete the report and have the Communications Division dispatch a police officer,
advising the officer a report has already been taken by phone.
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