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C. Calls at Secondary Employment Locations
1. When a call for service is received for a location where any Department officer is working
secondary employment, that officer will be dispatched to the call. (See ADM-360 Secondary
Employment).
2. Police Watch Units shall serve as a backup in such circumstances.
D. Communications Personnel Screening
1. If the received call fits within the guidelines of a telephone report (Section III) or an online report
(Section IV), Communications personnel should screen the call (see COM-302 Telephone Call
Processing) to determine the following before referring the complainant (for appropriate
alternative response offenses see Appendix A):
a. The complainant is requesting an officer;
b. The complainant does not have internet access (online reporting system only);
c. The crime is in progress; or
d. There is evidence that could lead to the identity of the suspect.
NOTE: If the answer to any criteria is “yes,” the complainant will not be referred to telephone
reporting or the online reporting system.
2. During Communications Division incoming call screening, if it is determined the call can best be
handled by use of an alternative response, the complainant will be advised:
a. The incident they wish to report is normally handled by telephone or online and does not
require an officer’s response;
b. Whichever alternative reporting method is chosen, the report will receive the same attention as
if an officer responded to the scene; and
c. Depending on which best suits their needs and circumstances, they may choose to employ
either the telephone or online reporting method.
d. The Communications Division complaint taker shall ascertain adequate information from a
reporting party to determine that the call is appropriate to be taken as a telephone report or an
online report.
e. In telephone reporting cases, the call will not be transferred immediately just because a citizen
advises they wish to make a report. After the call is screened correctly, the caller must accept
the transfer of the call to the Records Unit or one of the precincts.
III. PROCEDURE - TELEPHONE REPORTING
A. Telephone Reporting Procedure
1. All telephone crime reports may be handled by records technicians in the Records Unit, precincts,
or any other trained employee approved to handle reports over the phone. Telephone reporting
may be used in the following areas:
a. Incident reports as dictated herein;
b. The complainant requests information or advice;
c. When providing information to the police;
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