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NNPD ADM 273 Accumulated Complaint Review Procedure

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Newport News Police Department 2) All related events were within policy, and no behavioral concerns were identified during each report’s chain of command review, or by the appropriate review board. The reviewer recommends no further action taken. If so, change the status to Closed – Acknowledged. c. If the alert warrants a follow-up, schedule a meeting with the affected employee and their supervisor within seven calendar days of alert’s assignment. The commander may include the affected lieutenant or an IAD supervisor for critical alerts. The meeting and those who attended it are documented as a note in the alert activity log. d. During the meeting, the discussion focuses on: [35.1.9(a,c)] 1) The nature of the triggering events and their frequency. 2) The circumstances surrounding each event. 3) Identification and discussion of similarities and/or mitigating circumstances. e. For critical alerts, the commander will consider any events that overlap with previous warnings. If so, the discussion will also include the effectiveness of interventions initiated based on those alerts. B. Response & Intervention 1. The assigned reviewer will document the meeting results in the alert activity log afterward. They will make recommendations regarding the status of the alert and any actions or interventions taken. At this time, the case status will be updated to: a. Active – Chain of Command Review: set after the review meeting and forwarded to the next level in the chain of command. This status is reserved for reviews conducted by the precinct/division. b. Active – IA Review: an active alert requires IAD review. This status is reserved for administrative/internal investigations and citizen complaint alerts, reviewed by IAD. 2. Appropriate interventions are any actions or plans that address employee behavior, intending to prevent an escalation that may lead to discipline or negatively affect department operations. Examples of appropriate interventions include but are not limited to: [35.1.9(g)] a. A documented remedial training plan with specific timeframes for participation. [33.1.5] b. A performance improvement plan (PIP). c. Psychological services to include (ADM-330 Employee Psychological Services) [35.1.9(h)]: 1) Recommendation for mandatory psychological evaluation (IA review and notification required). 2) Review voluntary options such as the Employee Assistance Program, Critical Incident & Stress Management Team support or clinical self-referral. d. A documented policy review with a supervisor. e. Assignment transfer. 3. Once the action plan is submitted for approval, the alert status is updated to Active – Intervention Pending. If necessary, the precinct/division commander may initiate a secondary review, if they need and IAD review before finalizing the action plan (status will be Active – Secondary Review). 4. Unless department or city policy establishes an approval process for an intervention (i.e., a PIP or psychological evaluation), the action/intervention plan for warnings may be implemented upon approval of the precinct/division commander. They must document when the employee was given the plan. 5. The reviewer will update the alert activity log and include all actions taken, interventions and status recommendations. ADM-273 - 2 of 3 – 02/02/2026
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