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NNPD ADM 273 Accumulated Complaint Review Procedure

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Newport News Police Department ADMINISTRATIVE MANUAL ADM-273 – ACCUMULATED INCIDENT REVIEW Amends/Supersedes: ADM-273 (12/25/2023) Date of Issue: 02/02/2026 I. GENERAL A. The Newport News Police Department has established a system to identify employees whose conduct may require review and intervention to address potential problems. The department conducts an incident review of files with those employees who record a specified number of incidents, as reported in Axon Standards, within a given period. The Internal Affairs Division (IAD) monitors the entries into this software. B. These reviews address behavioral concerns through various opportunities for intervention and are not exclusively disciplinary in nature. These opportunities may include employee development strategies and support. C. The department establishes warning and critical thresholds for the number of specific incidents occurring within a specified time (see addendum A) that trigger alerts in Axon Standards. When alerts are generated, a review of the attached incidents to identify patterns of behavior is required. [35.1.9(b)] D. IAD or any command staff member may initiate a review absent a threshold alert if, outside of Axon Standards, a documented behavioral pattern indicates the employee may benefit from additional support. E. Any violation of ADM-220 Substance Abuse: Prevention & Testing Procedure or PAM-1205 Substance Abuse Policy and Procedure will be immediately reported to the IAD. [35.1.9(d)] II. PROCEDURE A. Alert Processing & Review [35.1.9(f)] 1. Alerts generated from administrative/internal investigations and citizen complaints are reviewed by IAD. If interventions or action plans have already been initiated and both IAD and the employee’s chain of command are involved, IAD will complete the review. If IAD determines an action plan is necessary and the employee’s chain of command is not currently taking action to address the behavior, IAD will assign the alert employee’s precinct/division. 2. Alerts generated for use of force and vehicle pursuits are screened by IAD for false positives. If the alert is a false-positive, IAD may close out the alert. Otherwise, IAD will assign these alerts to the employee’s precinct/division commander. 3. The precinct/division commander may assign alerts to a lieutenant to serve as the assigned reviewer at their discretion. NOTE: Access to the EIS is limited to lieutenants and up. 4. The assigned reviewer will: a. Set the alert status to Active – Review if it is being forwarded to the precinct and Active – IA Review, if IAD personnel are conducting the review. View the events associated with the alert and request access to restricted attachments if needed. b. Once associated reports and attachments are reviewed, it is determined whether: 1) The alert was a false positive. This means the alert indicated an intervention was needed, but a review of the facts does not support the need for intervention. For example, an officer may have been listed in a report as involved when they should have been listed as a witness. If so, change the status to Closed – False Positive. ADM-273 - 1 of 3 – 02/02/2026
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