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d. If notification concerns a severe injury or illness, time is of the essence, and if expeditious
notification warrants telephone contact rather than personal contact, then that method should
be used.
e. The above procedures apply when making notifications requested by other law enforcement
or government entities.
f. Officers will also refer to OPS-425 Death Investigation, ensuring that all details regarding
next-of-kin notifications are completed.
B. Emergency Messages [81.2.11]
1. Department personnel may accept the following messages for delivery:
a. Death notifications
b. Family emergencies when all other means of contact have failed.
c. Checking the welfare of persons who cannot be contacted without an explanation.
d. Messages originating from or at the request of any other criminal justice agency.
e. Other emergency messages should be judged on their individual merits.
2. These guidelines allow wide latitude in the types of messages to be accepted and delivered by
this department. All requests for police delivery of messages are expected to be handled with
common sense and sound judgment.
3. The need for message delivery must always be weighed against the existing demand for higher-
priority police services, which cannot be sacrificed for message delivery. In cases where the
message delivery is delayed due to prioritization, the person calling should be apprised of the
expected delay as in any other low-priority call for service.
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