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Newport News Police Department - Administrative Manual
ADM-550 - POLICE VEHICLE MAINTENANCE AND
REPAIR
Amends/Supersedes: ADM-550 (03/12/2018) Date of Issue: 09/13/2021
I. GENERAL
A. The routine repair and preventive maintenance of all Police Department vehicles will
normally be performed by the City’s Vehicle and Equipment Services Division (City Shop or
Vehicle Services). A Request for Vehicle Repair (NNPD Form #9) must be completed prior
to any Department vehicle being left at the City Shop for either repair or routine preventative
maintenance.
B. Any damage to a police vehicle must be reported immediately by the operator to his
supervisor. The vehicle will be taken to Vehicle Services to be inspected by a vehicle
technician once the damage has been reported.
C. Once a vehicle has been left at the shop, Vehicle Services will contact the appropriate
personnel when service has been completed, and the vehicle is ready for pick up;
NOTE: Employees will avoid calling Vehicles Services directly to ask about the status of
their vehicles.
D. Firearms will not be left in any vehicle while at the City Shop.
II. PROCEDURE
A. Normal hours for the City Shop at the Operations Center are 0700 to 1530 hours, Monday
through Friday. Between the hours of 1530 to 1730, the City Shop will only handle minor
emergency repairs.
B. Preventive Maintenance
1. Pool, assigned, and take-home vehicles shall have preventive maintenance performed at
mileage intervals determined by the City Shop.
2. The preventive maintenance stickers are placed on each vehicle’s dashboard to indicate
the mileage when service is next due. Regular preventative maintenance will be
performed at the mileage indicated on the sticker.
C. Take-Home/Assigned Vehicles
1. Departmental personnel assigned a vehicle are responsible for ensuring preventive
maintenance is performed as scheduled at the appropriate intervals. Failure to follow the
preventative maintenance as listed on the mileage sticker will be reported, by the fleet
coordinator, to the appropriate bureau/precinct/division commander. At the discretion of
the commander, the employee may be relieved of their assigned vehicle.
2. Personnel assigned a vehicle shall ensure both the interior and exterior are kept clean.
NOTE: The gas pumps at 2307 Huntington Avenue have equipment available during
normal business hours, and the gas pumps at Vehicles Services have equipment
and materials available 24 hours a day to wash police vehicles.
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