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Identify and consider the current resources available to assist qualifying populations,
including congregate and non-congregate shelter units, supportive services, TBRA, and
affordable and permanent supportive rental housing:
The GVPHC developed the system of care to ensure all jurisdictions within the CoC have
accessibility and coverage. Newport News DHS has been designated to serve the
citizens of Newport News. The GVPHC contracts with ForKids for operation of the
Housing Crisis Hotline. The Hotline offers intake and assessment to all households
regardless of sexual orientation, gender identity, marital status, or disability. By identifying
callers who identify as LGBTQ or otherwise, they can connect them to the most
appropriate resource. The Hotline accessibility includes a toll-free number for callers with
limited phone access, translation services for non-English speaking callers, and TTY
access. The Greater Virginia Peninsula library system, non-profit service providers and
departments of Social Services provide phone access to the Hotline. The Hotline staff
also makes available information regarding client rights under the Fair Housing Act, if
needed, to report housing discrimination, to understand Landlord-Tenant laws, and to
request reasonable accommodations or modifications to meet their disability-related
needs in the community. Hotline staff also makes referrals for shelter placements and
outreach to connect clients experiencing homelessness to GVPHC provider agencies in
each of the jurisdictions.
The GVPHC shelter programs do not discriminate or deny individuals based on their
self-identified gender or sexual orientation. HNNCSB allows individuals to self-identify
and be placed in the shelter unit that corresponds with the gender with which they
self-identify. Menchville shelter has two rooms on the first floor that can accommodate
guests with limited mobility. A computer lab with internet access and a landline phone is
provided for guests’ communications and online needs during their residency at the
facility. Menchville House accepts all LGBTQ households with no restrictions, as long as
the occupancy level permits. Menchville House is not structured to house
unaccompanied youth as underage children require adult supervision 24 hours a day.
Four Oaks provides phone and computer access to individuals and families. Households
who visit the day center are encouraged to call the Hotline to get connected to the
coordinated entry system. Unaccompanied homeless youth fall under the purview of the
Newport News Department of Social Services.
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