INDEPENDENT LOCAL NEWSNewport News, Virginia
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NNPD ADM 260 Receipt of Complaints

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Newport News Police Department the Community's trust in the agency. Complaints of a serious nature include but are not limited to the use of force resulting in serious injury or death or the arrest of an NNPD employee. The IAD commander will notify the Chief of Police of any less serious complaints weekly. [11.3.3;26.2.3;26.3.2] F. Upon receipt of any complaint, the supervisor or investigator making the entry will contact the complainant, advising them that the complaint was received. If there is an unreasonable delay in the complaint investigation, the complainant should be re-contacted, letting them know that the investigation is still in progress. G. After the investigation, the Chief of Police, or designee, will notify the complainant in person, by phone, or by mail (electronic or U.S. Postal Service) of the investigation's outcome. See Also: ADM-270 Administrative/Internal Investigations. [26.3.4(a,b,c)] ADM-260 - 2 of 2 – 12/25/2023
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